Now Hiring: NOC Technical Support Agent (Level 1) – Oakville, ON
Location: Oakville, ON (On-Site)
Salary: CA$57,000 per year (Salaried)
Employment Type: Full-Time, Permanent
Schedule: Monday to Friday
Benefits: Comprehensive Medical, Dental, Vision, Life Insurance, and PTO
Join a Leader in Global Signage Innovation
Media Resources Inc. is a premier force in the signage industry, designing and manufacturing world-class indoor and outdoor digital displays. We are looking for a NOC Technical Support Agent (Level 1) to join our Head Office team in Oakville. If you are passionate about networking, troubleshooting, and creating exceptional customer experiences, this is your opportunity to grow with a North American industry leader.
Quick Job Summary Table
| Feature | Details |
|---|---|
| Position | NOC Technical Support Agent (Level 1) |
| Annual Salary | $57,000 CAD |
| Work Location | Oakville, ON (Cornwall Road) |
| Core Skills | Networking, Troubleshooting, OEM Support |
| Experience | 2+ Years Tier 1 Support (Preferred) |
| Inclusion | No Canadian Experience Required |
| AI Policy | AI is NOT utilized in the recruitment process |
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The Role: What You’ll Be Doing
As a Level 1 Support Agent, you are the primary point of contact for digital LED sign customers. You will provide critical OEM software and hardware support to ensure our displays remain the best in the industry.
- Tier 1 Triage: Respond to incoming service requests via phone and email, logging all actions in our service ticketing system.
- Network Troubleshooting: Provide remote support for wired, cellular, and Wi-Fi networks, including subnet configuration.
- Proactive Monitoring: Utilize the MRI Portal and diagnostic tools to monitor LED signs, detecting and correcting issues before the customer even notices.
- Software Guidance: Conduct web-based training sessions for customers on Media Resources’ proprietary LED display software.
- Customer Advocacy: Manage and de-escalate conflict situations, ensuring every interaction creates a positive brand experience.
Requirements: What We Are Looking For
- Education: Completion of a college program in computer science, programming, or network administration is a strong asset.
- Certifications: A+ Certification is highly preferred.
- Experience: 2+ years of experience in a Tier I desktop support or technical help desk role.
- Technical Savvy: A solid understanding of networking fundamentals and remote desktop software.
- Communication: Exceptional verbal and written skills with a “can-do,” team-player attitude.
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Why Choose Media Resources?
- Big Growth Potential: We prioritize internal promotion and continuous professional development.
- Stable Environment: A result-driven, permanent salaried position with a fixed Monday-Friday schedule.
- Inclusive Hiring: We value global talent. Canadian work experience is NOT required to apply for this position.
- Premium Benefits: Secure your future with a robust health, dental, and life insurance package starting from your first month.
How to Apply
Ready to take the next step in your IT career?
- Submit your resume: Send a copy to recruiting@mediaresources.com for immediate consideration.
- Transparent Process: Selected candidates will receive a status update within 45 days of their interview.